Support Studio
Built for how K-12 actually works
| Vendor | Support Studio K-12 |
|---|---|
| Categories | IT Help Desk |
| School types | K-12 |
| Pricing | Freemium — Community: free self-hosted, unlimited schools (coming June 2026); Small 1 school $990/yr or $99/mo; Medium 2–10 schools $2,990/yr or $299/mo; Large 11–25 schools $5,990/yr or $599/mo; no per-agent pricing |
| Deployment | Cloud, On-Premise |
| Free trial | Yes (14 days) |
| Website | https://supportstudiok12.com |
About Support Studio
Support Studio is an all-in-one IT help desk platform built specifically for K-12 school districts by a former K-12 IT director. It brings together ticketing, knowledge base, internal documentation, and change tracking into a single tool — designed for small teams managing many schools and thousands of users. The staff portal lets teachers submit tickets from any device including phones and Chromebooks, while the tech dashboard provides a full-width queue with filters, bulk actions, keyboard shortcuts, and detailed ticket views. Email-to-ticket, auto-assignment by school, SLA tracking, and canned responses come standard. Beyond core help desk functions, Support Studio includes a self-service knowledge base with AI-powered article drafting, internal runbooks, change management with risk assessment and conflict detection, and MDM integration that surfaces Mosyle device data directly in the ticket sidebar. K-12-specific features include walk-up kiosk check-in for drop-in support, QR room tags for one-scan ticket submission, SMS-to-ticket for teachers, anomaly detection, secure credential sharing links, a public status page, and service monitors that auto-create tickets when any system goes down. AI is included on every plan at no extra setup — or you can bring your own OpenAI, Gemini, or Azure key. A free self-hosted Community edition is available with no per-agent pricing. Cloud plans support payment by card at Stripe Checkout or via purchase order with Net-30 invoicing. Microsoft and Google SSO included.
Screenshots
