SherpaDesk
The simple PSA built for IT teams and MSPs
| Categories | IT Help Desk |
|---|---|
| School types | K-12, Higher Education |
| Pricing | Paid — First user free forever; $39/agent/month for additional agents |
| Deployment | Cloud, Mobile |
| Free trial | Yes |
| Rating | 4.5/5 (89 reviews) |
| Website | https://www.sherpadesk.com |
About SherpaDesk
SherpaDesk is a professional services automation (PSA) platform combining help desk ticketing, time tracking, invoicing, and asset management in a single tool designed for IT departments, managed service providers, and school technology teams. At its core, SherpaDesk handles ticket management with email-to-ticket conversion, automated routing, SLA tracking, and a customer-facing portal where users can submit and track their own requests. Built-in time tracking lets technicians log billable and non-billable time directly against tickets, which then feeds into automated invoicing — making it particularly useful for IT teams that charge back departments or manage external clients. Asset management capabilities allow teams to track hardware and software across their entire fleet, link assets directly to tickets for faster troubleshooting, and maintain a history of work performed on each device. SherpaDesk integrates with Google Workspace and Microsoft 365 for authentication and calendar sync, and supports remote access through integrations with tools like ConnectWise Control. The mobile app for iOS and Android lets technicians log time and manage tickets from the field. Pricing starts at $39 per agent per month with the first user free forever — making it accessible for small IT teams that need professional-grade tooling without enterprise pricing. Used across K-12 districts, higher education IT departments, and independent MSPs serving education clients.