Manage1to1
Your students. Your devices. Your data.
| Categories | IT Help Desk |
|---|---|
| School types | K-12 |
| Pricing | Paid — Contact for pricing; demo available on request |
| Deployment | Cloud |
| Rating | 4.6/5 (134 reviews) |
| Website | https://www.manage1to1.com |
About Manage1to1
Manage1to1 is a K-12 help desk and device asset management platform built specifically for the scale and complexity of school district IT operations. Trusted by over 1,915 districts managing more than 10 million devices, Manage1to1 brings together ticket management, asset tracking, invoicing, and device insurance into one platform purpose-built for schools. The help desk module handles staff and student ticket submissions with automated routing, priority queuing, and technician assignment by building or department. Asset management goes beyond simple inventory — teams can track device condition, repair history, warranty status, and replacement cycles across every device in the district, whether issued 1-to-1 or shared across classrooms. The invoicing module allows districts to bill families or departments for repairs and replacements, with configurable fee schedules and parent communication built in. Device insurance integration lets districts manage student device protection plans directly within the platform, reducing the administrative burden of tracking claims and replacements separately. Manage1to1 connects with major MDM solutions and student information systems, pulling device and student data automatically to keep records accurate. A parent portal gives families visibility into their child's assigned device, outstanding fees, and open tickets. Founded in 2012, Manage1to1 has grown to serve districts of all sizes across the United States with a team of 11–50 employees focused exclusively on K-12 device and help desk management.